TERMS AND CONDITIONS

Last updated: 06/10/2022

Welcome to the Teoxane.com website.

The Teoxane.com (hereinafter the “Site”) is operated and owned by Teoxane SA, a Swiss Company, located 105 rue de Lyon, 1203 in Geneva, Switzerland, registered with the trade and companies registered of Geneva under number CH-660-1948003-8 and TVA CHE-110.245.638. Teoxane is specialized in the design, manufacturing and marketing of hyaluronic acid-based injectable products that are used to fill wrinkles (Hereafter “TEOXANE”).

Please read these terms and conditions of use (Hereafter the “Terms and Conditions”) carefully before you start to use the Site.

By assessing or using this Site, you acknowledge that you have read, understood and agreed to the Terms and Conditions. If you disagree with any part of the Terms and Conditions then you may not access the Site.

TEOXANE reserves the right to modify the Terms and Conditions at any time, so we recommend users to refer to it regularly.

The information provided on this Site is for general informational and educational purposes and is intended for all audiences: healthcare professionals and general public.

The information available is intended to improve, rather than replace, the relationship between the patient and the healthcare professional.

Limitation of liability

TEOXANE makes all reasonable efforts to ensure that the information provided through this Site is accurate and up to date but makes no warranties or representations of any kind as to its accuracy, currency or completeness. You agree that access to and use of this Site and the content thereof is at your own risk. TEOXANE reserves the right to modify the content of the Site at any time and with no prior notice.

The materials in the Site and all other sites are provided “as is”, without any kind of warranty, whether express or implied. TEOXANE does not offer any express or implied warranty relative without limitation to their merchantability and fitness for a particular purpose.

TEOXANE assumes no responsibility, and shall not be liable for, any damages to, viruses that may infect your equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, image, video, audio from the Site.

Legal mentions

The Site is hosting by:

Infomaniak Network SA

Rue Eugène-Marziano 25, 1227 Les Acacias, Switzerland

 +41 22 820 35 40

Intellectual Property

All intellectual property rights (including trademarks, trade names, logo, patent, copyright…) in the material on this Site are owned by TEOXANE, or they have been granted permission to use such material except where specifically stated otherwise. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions or without a formal written approval from TEOXANE.

You may download and copy the material on this website for your non-commercial personal use, but only if you acknowledge the Site as the source of the material and include the copyright statement “© TEOXANE, all rights reserved”. Unless specifically indicated, no other use of the material contained is the Site is permitted.

Nothing contained in this Site should be construed as conferring any licence or right under any intellectual property (including patents, trademarks and copyright) of TEOXANE or any third party.

TEOXANE claims no ownership in, nor any affiliation with, any third-party trademarks appearing on this Site. Such third-party trademarks are used only to identify the products and services of their respective owners, and no sponsorship or endorsement on the part of TEOXANE should be inferred from the use of these marks.

Cookies Policy 

Please read the following information carefully before using the site. 

INTRODUCTION 

This Teoxane Cookie Policy (hereinafter referred to as the "Cookie Policy") describes the different types of cookies used in connection with the web platforms owned and controlled by Teoxane group, an entity including the parent company "Teoxane SA" based in Switzerland and its subsidiaries, (hereinafter referred to as "Teoxane", "we", "us"). You can access this Cookie Policy from this site (hereinafter referred to as the "Site"). 

In addition to this Cookie Policy, the Site is governed by a Privacy Policy that will provide you with additional information about the processing of your personal data. 

WHAT IS A COOKIE? 

Cookies are small text files that are placed on your computer by Sites that you visit. It serves as a digital tag that keeps track of your online visit. A cookie will typically contain the name of the domain from which it originated, its "lifetime", and a value, usually a randomly generated unique number. Cookies are downloaded by your Internet browser when you first visit a website.  

They play an important role in making websites work better and more efficiently, including recognizing you and remembering information that may make it easier for you to use the website (such as remembering your preference settings). 

INTERNAL AND THIRD-PARTY COOKIES 

Cookies are downloaded to your device (e.g. your computer, smartphone or tablet) via your Internet browser when you first visit the Site. 
The next time you visit the Site from the same device, the cookie, along with the information it contains, is sent back either to the site that created it (internal cookie) or to a different website to which it belongs (third-party cookie). 
If you decline the use of all cookies, neither internal nor third-party cookies will be used. There will be no distinction between the two types of cookies. 

PERMANENT AND SESSION COOKIES 

Depending on how long they last, cookies can be "permanent" or "session" cookies. 

A permanent cookie is a cookie that is stored on your computer until it expires, or you delete it. 

A session cookie, on the other hand, is deleted when you close your browser. 
In addition to accepting cookies while using the Site, as described below, you can generally choose whether or not to accept cookies by changing your browser settings. For more information, see Section 4: How do I manage cookies? 

In addition to accepting cookies while using the Site, as described below, you can generally choose whether or not to accept cookies by changing your browser settings. For more information, see Section 4: How do I manage cookies? 

WHAT KIND OF COOKIES DO WE USE? 

STRICTLY NECESSARY COOKIES 
Strictly necessary cookies activate functions that are essential to navigation on the Website. They are used exclusively by Teoxane and are only stored on your computer while you are browsing the Website. For example, the page you visit is stored on your browser, with a cookie we store the date of this version, if a newer version exists you will download it, otherwise reuse the one you already have, to save bandwidth. 
Example of a cookie we use: 

Cookie name : _clck 

Function: identify what elements should be reloaded  

Lifespan : 1Year 

FUNCTIONALITY COOKIES 
These cookies allow the Site to remember the choices you make and provide more personal and enhanced functionality. They have a short lifespan, for the most part, the time the session lasts, and at most, 12 months. 

Example of a cookie we use 

Cookie name: preferredLang 

Function: Identify the user preferred language (based on the user selection) 

Lifespan: 1 Year 
  

ANALYTICAL/PERFORMANCE COOKIES 
These are cookies that give us information regarding the use and performance of the Site (i.e. : Site speed), to establish statistics, attendance rates and use of various elements (e.g. content visited, path) for the purpose of improving the interest and usability of our services. 
These analytical cookies are implemented by Google Analytics, Clarity, SolarWinds. 

TARGETING COOKIES 
Targeting cookies are set for the purpose of displaying targeted advertisements on the Site based on your interests or for managing our advertising campaigns. These cookies collect information about your activities on the site to offer you targeted advertisements. 
These cookies are mainly third-party cookies and come from companies such as: Facebook, LinkedIn, Google ads 

More detailed information on the specific cookies used on the Site is provided in our Cookie consent tool. 

HOW TO MANAGE COOKIES ? 

ACCEPTING COOKIES DURING YOUR FIRST VISIT 
On your first visit to the Site, you have control over whether you choose to accept or decline the use of non-essential cookies using our cookie consent tool. 
However, please note that if you choose to decline cookies, you may not be able to use all the features of our Site. You have the right to withdraw this consent at any time and refuse the use of non-essential cookies using our cookie consent tool. 

DISABLING AND/OR DELETING COOKIES VIA YOUR BROWSER 
You can change the cookie settings in your Internet browser where they can usually be found in the "options", "tools" or "preferences" menu. You can also consult the "help" menu of your browser. Depending on the browser, the mechanism for disabling cookies may vary. 
Here are some links and information for more information on how to manage your cookie settings: 

Edge:  https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d 

Chrome:  https://support.google.com/chrome/answer/95647?hl=en 

Safari:  https://support.apple.com/kb/index?page=search&locale=en_GB&q=cookie 

Firefox:  https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies 

Opera:  https://help.opera.com/en/latest/web-preferences/#cookies 
If you are viewing this Site from different computers, you will need to change your settings again. 
For more information about cookies, including which cookies have been placed on your computer or mobile device, and how to manage and delete them, please visit www.allaboutcookies.org. 

CONTROLLING ANALYTICS, SHARING AND ADVERTISING COOKIES WITH A COOKIE MANAGEMENT PLATFORM 
You can find further information about behavioral advertising and privacy on the Internet at the following address: http://www.youronlinechoices.com/ and discover which companies have registered to offer you the possibility of refusing or accepting the display of targeted advertising. This platform does not prevent the deposit or the conservation of cookies which must be carried out according to the methods indicated above. 
Please note that the taking into account of your choices depends on a cookie. If you delete all cookies stored in your terminal via your browser as indicated above, neither we nor our providers will know that you have made these choices. 

Data privacy policy - Safety/Medical reporting

1. INTRODUCTION

Teoxane SA is committed to respecting your privacy. When an incident or risk of an incident concerning one of TEOXANE SA's products is reported, Teoxane SA will collect certain information that will allow you to be identified ("Personal Data").

Teoxane SA is "Controller" for personal data collected in connection with the declaration of an incident or risk of incident concerning one of its products. This means that Teoxane SA is responsible for decisions concerning the collection and use of personal data. It also means that Teoxane SA is responsible for answering your questions and requests in relation to the personal data that Teoxane SA holds about you.

This information note ("Information Note") explains how Teoxane SA will process your personal data in the event of an incident or risk of an incident. It also explains your rights in relation to your personal data.

2. TO WHOM DOES THIS INFORMATION APPLY?

This information concerns you if you:
- are identified in a notification as having presented an incident or risk of incident; or
- make a notification of an incident or risk of incident on behalf of someone else (and you provide Teoxane SA with your identity when making this report).

By this Information Note, Teoxane SA expressly informs you that in the event that you yourself carry out the notification of the adverse health event to which you have been exposed, the secrecy of your identity cannot be preserved by Teoxane SA. However, the lifting of secrecy will be strictly limited to what is necessary to enable Teoxane SA to meet its obligations in terms of health surveillance and for a period strictly limited to what is necessary to meet the said obligations.

3. THE CATEGORIES OF PERSONAL DATA THAT TEOXANE SA COLLECTS

When you notify an incident or risk of an incident, Teoxane SA processes your full identity (surname, first name) as well as your contact details.

For each case of health surveillance that Teoxane SA receives, Teoxane SA collects data relating to the patient or the person who presented the incident or the risk of an incident: initials or identification number (code), descriptive information (age, year or date of birth, sex, weight, height), health data such as treatments administered, results of examinations, nature of incidents or risks of incidents, personal or family history, diseases or associated events, risk factors, information relating to ancestry and descent, data relating to professional life, lifestyle habits and behaviour.  

Only adequate, relevant and necessary data in relation to the analysis of the case of health surveillance are collected.

4. HOW DOES TEOXANE SA COLLECT YOUR PERSONAL DATA?

Teoxane SA collects personal data directly from you when you yourself report an incident or risk of an incident to Teoxane SA. This may also be done through incident or risk of incident reporting forms, questionnaires, interviews or observations that Teoxane SA may make about you or your state of health after an incident or risk of incident has been reported to it.

Teoxane SA may also collect personal data about you indirectly from third parties who report to Teoxane SA an incident or risk of an incident. This may include your physician or other healthcare professionals, a distributor of Teoxane SA products, another entity within the group to which Teoxane SA belongs (when they receive information about incidents or risks of incidents) or any other person (such as a family member or friend) who reports an incident or risk of incident on your behalf.

Teoxane SA is also required to collect incidents or risks of incidents published in the literature or which may be mentioned on a website or online application (blog, discussion forum, commentary on a mobile application, etc.) which are the responsibility of Teoxane SA.

5. REASONS WHY YOUR PERSONAL DATA IS USED

In the table below, Teoxane SA presents:

• the purposes for which Teoxane SA collects and uses your personal data;
• the categories of personal data that TEOXANE SA collects for these purposes; and
• the legal basis that allows Teoxane SA to collect and use your personal data.

6. HOW WILL TEOXANE SA PROTECT YOUR DATA?

Teoxane SA has implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost or used, accessed, modified or disclosed without authorization.

In addition, Teoxane SA limits access to your personal data to its employees and service providers, and only those who have a legitimate need to know them by virtue of their work or the services provided have access to them. These persons will only process your personal data in accordance with the instructions of Teoxane SA and will be obliged to maintain their confidentiality.

Teoxane SA has put in place procedures to act in the event of alleged violations of personal data and Teoxane SA will inform you and the relevant regulatory authorities, should such a case arise, in accordance with applicable legal requirements.

7. HOW LONG WILL TEOXANE SA KEEP YOUR DATA?

Teoxane SA keeps your personal data for as long as necessary to achieve the purpose for which it was collected, including to meet legal provisions or health surveillance reporting requirements. Thus, Teoxane SA informs you that your personal data will be kept on a dedicated database, on an active basis, for the duration of the marketing of the product concerned.

In order to assess the appropriate storage period for personal data, Teoxane SA takes into consideration the quantity, nature and sensitivity of the personal data, the potential risk of harm caused by the unauthorised use or disclosure of your personal data, the purposes for which Teoxane SA uses your personal data, and Teoxane SA tries to determine whether it can achieve these purposes by other means while complying with the relevant legal provisions.

In addition, Teoxane SA will archive your personal data in connection with incidents or risks of incidents related to its products, in intermediate archiving, for a period of fifteen (15) years after the last product is placed on the market, unless there is a specific legal obligation for Teoxane SA to archive your personal data for a longer period of time.

Under certain circumstances, Teoxane SA may ensure the anonymity of your personal data so that they can no longer be associated with you, in which case Teoxane SA may use this information for a longer period of time.

8. WHO HAS ACCESS TO YOUR PERSONAL DATA?

Teoxane SA staff - your personal data will be accessible by Teoxane SA staff, but only when necessary for the performance of their duties.

Third parties processing personal data on behalf of Teoxane SA - third party service providers (surveillance services, data storage providers, data analysis providers and technical services) who use personal data in the context of providing a service they provide to Teoxane SA, may also have access to your personal data. They will be required to ensure the protection of your personal data and will not be authorized to use your personal data for their own purposes.

Third parties who provide your personal data to Teoxane SA when they notify an incident or risk of an incident - third parties (such as doctors or other health professionals, Distributors of Teoxane SA 's products or any person who reports an incident or risk of incident on your behalf or who would be able to provide Teoxane SA with additional information) may have access to personal data that Teoxane SA will communicate to them in the context of an incident or risk of incident report that they have made or that concerns them. Teoxane SA will only share your personal data with these third parties in order to comply with its legal obligations and to be able to respond to notifications in the event of incidents or risks of incidents.

Third party manufacturers whose products would be affected by the notification.

The Departments of Teoxane SA in charge of medical information or quality assurance, if the notification of health surveillance is associated with a request for medical information or a quality claim.

National health authorities or other health regulatory bodies - where Teoxane SA is required to inform national health authorities or other regulatory bodies, in the event of incidents or risks of incidents relating to Teoxane SA 's products, Teoxane SA will provide them with your personal data for the purposes set out above. National health authorities or other health regulatory bodies will become responsible for processing the personal data that Teoxane SA transfers to them. They will use the personal data for the purposes described above and their own privacy notice will apply to the use of the personal data held by them.

8. CAN TEOXANE SA TRANSFER YOUR PERSONAL DATA OUTSIDE EUROPE?

Having access to your personal data, for the reasons set out in this notice, Teoxane SA may have to transfer them to third parties and other companies of its group which are based outside the EU and EEA ("Europe").

Any transfer of data indirectly identifying persons exposed to an adverse health event and data directly identifying persons who have notified the adverse health event outside Europe shall be carried out in accordance with the applicable regulations under the following cumulative conditions:

• the provisions relating to the recipients of the data are complied with; and
• the transfer of data is strictly necessary for the implementation of the surveillance system.

To ensure the protection of your personal data, Teoxane SA will only transfer your personal data to other countries outside Europe in accordance with the General Data Protection Regulations ("GDPR"). This requires that one of the following conditions apply:

• the transfer is to a country or an international organization recognized by the European Commission as providing an adequate level of protection in accordance with Article 45 of the GDGR (adequacy decision);
• the transfer takes place subject to appropriate safeguards listed in Article 46(2) of the EPMR (in particular: standard contractual clauses approved by the European Commission, binding corporate rules, code of conduct, certification mechanism);
• in the absence of a decision on adequacy or appropriate safeguards, the transfer may be based on one of the exceptions provided for in Article 49 of the PGRD where such a transfer is not repetitive, massive or structured.

9. WHAT ARE YOUR RIGHTS?

You have the right to:

• Request access to your personal data (commonly referred to as a "data subject's data access request"). This allows you to receive a copy of the personal data that Teoxane SA holds about you and to verify that Teoxane SA is processing them lawfully.
• Request correction of the personal data that Teoxane SA holds about you. This enables you to rectify incomplete or inaccurate personal data concerning you that is in the possession of Teoxane SA.
• Request the limitation of the processing of your personal data. This makes it possible to suspend the processing of your personal data in certain circumstances, for example if you wish your data to be rectified and for the time that Teoxane SA carries out the necessary checks.
• Right to set guidelines for the fate of your data after your death. This right is provided for by French regulations on personal data and applies to all types of processing.

As health surveillance is a legal obligation of Teoxane SA, you may not object to the processing of your data or request their deletion.

You may exercise your rights by contacting Teoxane SA using the contact details provided at the bottom of this information note. Teoxane SA will always try to help you when you wish to exercise your rights, but in certain cases, Teoxane SA may be entitled to refuse your request.

Patients who are not themselves the originator of the notification may exercise their rights with Teoxane SA directly or through the Notifier.

Teoxane SA will immediately examine any request you make and will reply to you within one month of your request. Teoxane SA may extend this period by a further two months where this is necessary to enable Teoxane SA to respond properly to the request (for example if the request is complicated and Teoxane SA needs more time) but Teoxane SA will inform you of the reasons for the delay.

If Teoxane SA decides not to proceed with the request, Teoxane SA will inform you of the reasons for its decision.

If you do not agree with a decision that Teoxane SA takes following a request to exercise rights or if you believe that Teoxane SA does not comply with applicable European data protection laws, you may lodge a complaint with a supervisory authority in particular in the State in which your habitual residence, place of work or the place where you believe that a violation of the regulations has been committed.

10. NOTE TO NON-PATIENT NOTIFIERS

As Teoxane SA does not have access to the patient's full identity, Teoxane SA kindly asks you to provide the above information orally or to send this information note directly to the patient.

11. HOW TO CONTACT TEOXANE SA?

If you have any questions or if you wish to exercise any of your rights, you can contact Teoxane SA using the contact details below:

Teoxane SA Rue de Lyon 105 CH 1203 Geneva – Switzerland

Data Protection Officer
Email: dataprotection@teoxane.com